Privacy policy and cookies
Who is responsible for your data
The Kombi Experience (RFC GUMA290386U51), Calle Beta Norte, Tulum Centro, Col. Huracanes, 77760 Tulum, Quintana Roo, México. Contact for privacy matters: info@thekombiexperience.com.
What data we collect
Contact form: name, country, email, phone (optional), travel dates and your message.
WhatsApp: the messages and number you use when you write to us.
Bookings: they are made in Octorate, our booking system, which processes the booking and payment data under its own privacy policy.
Usage data and cookies: only if you accept them in the cookie banner (see below).
What we use it for
To answer your questions, prepare your trip and manage your booking (necessary purposes).
With your consent, to measure how the website is used and improve it.
We do not sell your data or use it for anything else.
Who we share it with
Octorate (bookings and payments), Meta/WhatsApp (messages), our hosting provider and, only if you accept analytics cookies, Google Analytics and Microsoft Clarity.
Your rights
You can access, correct, cancel or object to the use of your data (ARCO rights), or withdraw your consent, by writing to info@thekombiexperience.com. We will reply within the legal deadlines.
Cookies
Necessary: we store your cookie choice in your browser (tke_consent_v1). No other cookies are set until you accept.
Analytics (only with consent): Google Analytics 4 (_ga, _ga_*) and Microsoft Clarity (_clck, _clsk) to understand visits and improve the website.
Videos: YouTube videos load from youtube-nocookie.com only when you press play.
You can change your choice at any time from “Cookie settings” at the bottom of every page.
Last update: 2026-10-24